Standard Shipping
We offer flat rate $8.99 USPS for the lower US 48 states. Please allow 2-5 business days for Standard Shipping. We strive to keep all items in stock, but occasionally an item may take a few additional days to ship. In these instances we will contact you and advise of the ETA. Please allow 24-72 hours once your order has been placed for tracking information to become available.
Expedited Shipping
Expedited Shipping (Express Next-Day and 2nd day Shipping) is available for most in-stock and non-custom items. We strive to keep all items in stock, but occasionally an item may take a few additional days to ship. In these instances we will contact you and advise of the ETA.
Customer Pickup Available
You can conveniently place your order online and pick it up from The Original Charleo Co. We make every effort to maintain accurate inventory counts on our website. However, there may be rare instances where certain items require a few days to fulfill. Rest assured, if this occurs, we’ll promptly notify you with an estimated time of arrival. Find us inside Northwoods Mall, situated between the food court and Burlington. Please await the “Ready for Pickup” email confirmation before heading over.
Returns
Here at The Original Charleo Co., we believe in customer satisfaction. If for any reason you are not satisfied with your purchase, please make all returns and exchanges within 14 days from the date of purchase. Customers are responsible for shipping and handling on all returns and exchanges, unless an error has been made on behalf of The Original Charleo Co. In such cases we will cover shipping expenses.